Terms & Conditions

Privacy Policy

This privacy policy sets out how Romal Reins Company uses and protects any information that you give Romal Reins Company when you use this website.  Romal Reins Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

What we do with the information we gather

We require this information to understand your needs and provide you with better service, including the purchase of products, internal record keeping, and promotional emails.  We may use the information to customize the website according to your interests.  We will never sell or give your information to anybody!


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.  You will be asked to agree to these terms when creating an account and every time you make a purchase.  An account cannot be created without your acceptance of these terms.

Privacy Policy updates

Romal Reins Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Jan 1, 2019.

Coupons and Discounts

We do not combine discounts and or coupons.  You are entitled to receive the lowest price but may not combine or piggyback them. 

Order Information and Return Policy

These are hand made products so you will see slight differences from the picture which we believe add to their beauty and assembling of these products are done by hand by our craftsmen.  Design elements will vary slightly and no two products will be exactly alike. Romal Reins Company reserves the right to determine what items may be repaired or replaced. 

We always work with our customers and we will make sure you are happy with your design and purchase.

Delivery Information

Orders for in-stock items are generally shipped same day.

Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

Romal Reins uses USPS and FedEx to make sure your order arrives safely. Express shipments cannot be shipped to PO Boxes, physical addresses only. A signature may be required for delivery. You will receive an email with tracking information when your order has shipped as well as when your order is delivered.

Our shipping department may contact you upon your request and shipping of your order to discuss your options for a faster delivery method if available, for an additional fee.